Privacy Policy

We collect information you provide directly when you create an account, add leads, or contact us. This includes your name, email address, phone number, company name, and billing information. We also collect information about leads and customers that you enter into Scaffold as part of normal CRM use. We automatically collect certain technical information when you use our service, including your IP address, browser type, device identifiers, and usage data. This helps us keep the platform fast, secure, and improving.

We use the information we collect to provide, maintain, and improve Scaffold. Specifically, we use it to: • Process your transactions and manage your subscription • Send you service-related communications (receipts, security alerts, product updates) • Respond to your support requests • Monitor and analyze usage patterns to improve the platform • Detect, prevent, and address fraud or security issues We do not sell your personal information to third parties. We do not use your customer (lead) data to train AI models or share it with advertisers.

All data is stored on servers located in the United States. We use industry-standard encryption (AES-256 at rest, TLS 1.3 in transit) to protect your data. Access to customer data by Scaffold employees requires documented authorization and is logged for audit purposes. We retain your data for as long as your account is active or as needed to provide you service. You may request deletion of your data at any time by contacting us at hello@scaffoldcrm.com.

We share your information only in the following circumstances: • With service providers that help us operate Scaffold (payment processing, cloud infrastructure, email delivery). These providers are contractually required to protect your data. • When required by law, court order, or government authority. • In connection with a merger, acquisition, or sale of company assets — you will be notified before any such transfer. We never sell, rent, or trade your personal information or your customers' data to any third party for marketing purposes.

We use cookies and similar technologies to keep you logged in, remember your preferences, and understand how you use Scaffold. We do not use third-party advertising cookies. You can control cookie behavior through your browser settings, though some features of Scaffold may not work without them.

You have the right to access, correct, or delete your personal information at any time. To exercise these rights, contact us at hello@scaffoldcrm.com. If you are a resident of California (CCPA) or the European Economic Area (GDPR), you have additional rights regarding your data — contact us for details.

We may update this Privacy Policy from time to time. When we do, we'll update the date at the top of this page and notify you via email if the changes are material. Your continued use of Scaffold after any change constitutes your acceptance of the updated policy.

Questions about this policy? Email us at hello@scaffoldcrm.com. We respond to all privacy inquiries within 5 business days.