If you're not receiving email notifications from Scaffold — estimate signing alerts, new lead notifications, or team invites — here's how to diagnose it.
Check your spam/junk folder — Scaffold emails occasionally get filtered, especially on the first send. Mark as Not Spam to fix it going forward.
Check your notification settings — Go to Settings → Notifications and confirm the email alerts you want are turned on.
Verify your email address — Go to Settings → Profile and make sure your email address is correct and verified.
Corporate email blocking — Some IT departments block emails from unknown senders. Ask your IT admin to whitelist @scaffoldcrm.com.
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To test: go to Settings → Notifications and click Send Test Email. If it doesn't arrive within 2 minutes, check spam. If it's still not there, contact support.
For critical alerts like estimate signatures, enable both email AND push notifications as a backup — that way you always know the moment someone signs.